Refund Policy

1. Purchases through the Microsoft Store

LocnLock is sold and delivered through the Microsoft Store. All purchases, billing, and refunds are handled by Microsoft under the Microsoft Store Terms of Sale and the Microsoft Store refund policy. Rahman Mubarok does not process payments or issue refunds directly.

If a macOS edition ships on the Mac App Store, purchases and refunds for that edition will be handled by Apple under the Mac App Store terms.

2. Requesting a refund

To request a refund, use your Microsoft account order history or the Microsoft Store refund process. Refund eligibility, time limits, and processing are determined by Microsoft. Any mandatory statutory rights you hold in the country where you live are unaffected by this policy.

3. Keep secrets out of requests

A refund or support request should never include vault files, master passwords, Recovery Keys, tokens, exported .env secrets, or other sensitive data. LocnLock stores data locally and cannot access it to assist with a request.

4. Questions

Refunds themselves are managed by the Microsoft Store. General questions about this policy may be directed to support@locnlock.com.